I was disappointed. Alessandra was a good guide. However, when we arrived at the Palazzo Vecchio - the subject of the tour - the museum staff refused to let us in because Context had not made an advance reservation. (Apparently, this is a new Covid regulation.). Disappointed, we walked to nearby Palazzo Pitti, which has 5 separate Museum galleries and a garden. We waited for 20 minutes in line, and were told that all 5 Museums were closed. In desperation, I had to pay €10 to enter a garden I didn’t want to see, after the high price I paid for the Context tour I wasn’t getting. Alessandra was a trooper and did her best, but in short, I didn’t get the tour I paid for. In my opinion, Context is responsible for verifying and confirming in advance that the venue is open, and just as importantly: preparing a “Plan B” in event of surprises like this.

Manoli was absolutely delightful. Very knowledgable, funny, and kind. We learned so much from him, he clearly is passionate about what he does, and if I hadn't been famished in need of lunch at the end of the tour we would have wanted to hang out with him all day if we could.

Manoli was really excellent!

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